All our services are scheduled by appointment. new clients should give themselves enough time to get to our spa since they have never been with us before and arrive 10 minutes before their scheduled appointment to fill out the intake forms and use the restroom since most clients do. all returning clients should arrive 5 minutes before their appointment.
All appointments are scheduled with a specific therapist whose time is allocated exclusively to you for that time. since there are other bookings following your appointment and you are late, you will be considered as a no show, and your appointment canceled.
Please plan do not call 5 minutes before your scheduled appointment and say you are running late because of traffic or not having directions. our directions are posted on our website, and a link is provided on your appointment confirmation email. our schedules are based on the time required for the service, and there are other clients who have appointments following yours. please don’t ask us to shorten the service because we want to provide a good experience and the best results from your treatment.
Remember that our booking system holds all appointments with credit cards to guarantee your appointment. your credit card will not be charged unless you fail to show up for the scheduled time.
Are you a first-time client? remember, this is our first date, and first impressions are essential. let’s start on the right foot and be on time.
are you a returning client? we want to keep our relationship going well, so remember to keep arriving for your appointment on time.
everyone: please do not cram other things into your schedule when you have an appointment with us. calling to say you will be 5 or 10 minutes late does not work. do not squeeze us into your schedule for laundry, car repairs, hair, nails, and other things. we are waiting for you, and other clients are right after you. it does not work – just come straight to your appointment with us, then do your additional things. your appointment with us is scheduled just for you, and other clients are scheduled after you. it is not fair to make others wait because of your poor timing. if you arrive late for your appointment, we have no other recourse and cannot provide you with your treatment and must charge for a missed appointment.
We require 120 hours notice for cancellations to avoid being charged for your scheduled appointment. The full appointment fee is charged for cancellations with less than 120 hours’ notice or no-shows. this is to ensure other clients have an opportunity to book appointments for times that will be unfilled.
Please remember that your credit card will not be charged unless you cancel in less than 120 hours. Or do not show up for your appointment too late for us to perform your service. your appointment time is guaranteed. we do not shorten our services. please remember to come at least 10 minutes before your appointment. we cannot be responsible for inclement weather, traffic delays, GPS malfunction, or wrong directions. you must call us when you receive your reminder if you cannot make the appointment so we can reschedule for you. please do not call us to tell us you are running late, remember that other clients are right behind you, and we cannot make them wait. we are prepared to provide you with the best possible services.
Your referrals are vital to the success of magdalen’s pure skin care. we want to extend our gratitude for the business you bring when you refer your friends, family, and co-workers. each new guest who visits us on your recommendation will receive 10% off their first visit to us as our warm welcome to magdalen’s pure skin care. with our sincere thanks, you will also enjoy 10% off your next visit to our spa.
typically, gratuity at a spa is calculated the same way as is commonly done at restaurants, about 20% or more if you feel you received excellent care. and remember, gratuities are usually based on the full-service price, regardless of discounts provided. gift certificates do not include a gratuity unless noted otherwise.
This was my first time here and I LOVED IT! I got a Brazilian wax today with Magdalen. She was a... gem, so kind and welcoming. I felt like I was home. The waxing process was quick AND it did NOT hurt! I am so thrilled and love the results. Magdalen is funny and I will be coming back. Come check out this spot, super clean and lots of parking available.read more
She’s such a lovely lady. She welcomed me very nicely and also made me very comfortable, made me... laughed throughout the entire waxing process, which helped a lot to calm my nerves down. She does facials too but I’ve not had such services with her. Magdallen is a sweet lady and very experienced. Looking forward to my next service with her. Thanks, Magdallen!read more
No question, Magdalen knows her way around a chia pet! She’s fantastic! Best Brazilian wax I’ve... ever had. She doesn’t just wax, she details! The magnifying light she uses says it all! Thank you!read more
I went for my first Brazilian and it was an amazing experience! I was scared coming in as a... first-timer, but Magdalen was very nice and super quick. It was a comfortable experience and we chatted throughout the process, which definitely helped. I thought I’d be a huge baby, but it honestly was not bad pain wise! Overall, it was a very easy process and I’ll definitely be back!read more
This was definitely the best waxing experience I’ve ever had! It was virtually pain free and fast.... I’ve always been so scared of getting waxed but she did an amazing job and I will definitely be coming back. I also got a peel for my acne scars and it went great too. Definitely worth the money and she’s such a sweetheart!read more
Went to Ms. Magdalene for a hydrafacial and it was amazing. Aside from being extremely personable,... she is also very knowledgeable. The first couple of minutes were used to assess my skin and decide what would be appropriate to do. She was very engaging through out the whole process, talked to me about each step and made sure I approved of her work! After, she made recommendations on skin care products and gave me instructions on how and when to use each one. Also, throughout the procedure, expect her to be the therapist and life coach you never had lol. It’s pricey but worth it. 10/10 recommend.read more
From my initial phone call with Ms.Magdalen to the end of my service she had me laughing. She has a... kindhearted, fun spirit and great personality all around. Very direct with her expectations (be punctual) and will answer your questions. She is the only one in her shop and uses paper strip vs hard wax. I questioned the paper strips but my results were amazing and so smooth. I received a full Brazilian and underarm wax, its been a week since my service and no hair growth or skin issues from her products. Also, the pain was minimal and tolerable, I was on my cycle so you will be more sensitive. The positions are different from my normal but her reasoning was true. I been getting waxed for about 8-9yrs and she was a 10/10! Highly recommend Ms.Magdalen to anyone who is in the Rockville, MD area!read more
She was great! I had a Brazilian wax done and she made everything went fast and she kept my mind... away from the pain. I recommend her if this is your first, second or third time getting a wax done!read more
This was my 2nd time coming & every time my experience is phenomenal. Best waxing service I’ve ever... received & I no longer dread getting waxed lol. She’s professional, personable, & funny! I love coming here!read more
Just to start off, magdalen is AMAZING! It was my first time getting a Brazilian wax. She made me... feel so comfortable. She’s sweet, funny, down to earth and knowledgeable. If anyone is looking to get wax, this is the place you need to go to. I will definitely be coming back. The sessions were quick and almost painless. Thank you magdalen for everything and you are so appreciated ❤️ Excited for the next session!read more